Please read the following important terms and conditions before you buy anything on our website and check that they contain every information you need and nothing that you are not willing to agree with.
The information in this summary box summarizes some of your key rights. It is not intended to replace the contract below which you should read carefully.
For detailed information from The United Arab Emirates' Government please review the Federal Decree - Law No. 14 of 2023 Concerning the Modern Technology-based Trade which governs the eCommerce in the UAE.
Affluence Allies Luxury Design Consulting - FZCO t/a Affluence Allies, a Dubai Freezone company, with registered address IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates, registered on the Dubai Integrated Economic Zones Authority under number DSO-FZCO-42650, telephone: +971 50 91 41 249, email: info@affluenceallies.com (hereafter "AFFLUENCE ALLIES"), designs and sells items of jewelry and high jewelry under the AFFLUENCE ALLIES brand (the "Brand").
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- "We", "us" or "our" means Affluence Allies Luxury Design Consulting - FZCO t/a AFFLUENCE ALLIES, a Freezone company incorporated in the United Arab Emirates with registered company number DSO-FZCO-42650. Our registered address IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates, and
- "You" or "your" means the person using our site to buy goods from us.
- "Products" means the products that you purchase using our site.
AFFLUENCE ALLIES has established a remote sales system for a selection of items (hereafter the "Items") via its website which can be accessed at the following address: www.affluenceallies.com (hereafter the "Website"), out of the full catalogue of all items of AFFLUENCE ALLIES jewelry, which appears on the Website.
The Items sold on the Website are only intended to be shipped to the following locations: France, Austria, the Balearic Islands, Belgium, Croatia, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, Spain, the United Kingdom, and the United Arab Emirates (hereafter the ‘Region’).
If you don’t understand any of this contract and want to talk to us about it, please contact us by sending an email to info@affluenceallies.com.
Introduction
- If you buy goods on our site, you agree to be legally bound by this contract.
- This contract is only available in English. No other languages will apply to this contract.
- When buying any goods, you also agree to be legally bound by our website Terms of Use, Privacy Policy, Cookie Policy and any documents referred to in them.
- When buying any goods, you also agree to be legally bound by extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this.
Provided information
- By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations say that we must give you certain key information before a legally binding contract between you and us is made.
- If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Your privacy and personal information
- Please select "Privacy Policy" for detailed information.
- Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Orders
- Below, we set out how a legally binding contract between you and us is made.
- You place an order on the site by following and completing our online checkout process ("Order").
- Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
- When you place your order at the end of the online checkout process (e.g., when you click on the "pay now’"button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
- We may contact you to say that we do not accept your order. This is typically for the following reasons: the goods are unavailable; we cannot authorize your payment; you are not allowed to buy the goods from us; we are not allowed to sell the goods to you; you have ordered too many goods; or there has been a mistake on the pricing or description of the goods.
- We will only accept your order when we email you to confirm this ("Confirmation Email"). At this point: a legally binding contract will be in place between you and us and we will dispatch the goods to you.
- You may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods.
- "Buy now" items are available for immediate purchase but require about 3 weeks to be manufactured and shipped.
- "Made to order" items (custom-made/bespoke) require 4-6 weeks to be manufactured and shipped, on rare occasions more than 8 weeks.
Delivery
- Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.
- Please note the delivery times may vary depending on your location; please allow a longer delivery window for hard to reach locations.
- Please note that the delivery time is estimated and may vary due to facts outside our control.
- All import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
- If you have any questions of wish to clarify anything related to international deliveries, please contact us at info@affluenceallies.com.
Exchanges and Returns
- To arrange a return please email info@affluenceallies.com citing "Return" in the Subject Box.
- Please Include: Your name, the reason for the return and the order number which can be found in online order confirmation email or under your account in "Your Orders" section.
- As a consumer, when you buy via our Website you are entitled to submit your return request and return your items to us for any reason any time up to14 business days after delivery. Our in-house team will assess the request (based on return eligibility).
- The cost of shipping will be deducted from your refund and taken from the full amount of sale processed. Please provide evidence of purchase of the Product within the body of the email along with the order number and items you would like to return.
- Please Note: All "Made to order", "Custom" and "Bespoke" orders are and not eligible for refund or return.
- Damaged items are also not eligible for refund or return.
Prepare your return parcel
- Include all original packaging and materials.
- You can return the package by yourself at the designated post office.
- You can also use our carrier service for picking up your package at a date and time that suit you directly to the address mentioned when you return by mail.
- A member of our team willbe in touch with your Return Merchandise Authorization (RMA) number, to help you process your return.
Receive your refund
- Once your item is received, please allow 5 business days for processing and review.
- Once approved, you will receive an email confirmation.
- The refund of your online order will be validated after receipt and verification of the item.
- Your refund will then take place within 2 to 3 days.
- Shipping costs will be deducted from the original amount of the order.
Payment
- We accept all major credit cards and debit cards.
- The prices displayed on our Website are quoted in local currency where applicable.
- All prices are quoted with applicable local value added tax charges and local duties included, exclusive of delivery charges and packaging, which will be charged at the rates specified during the checkout process.
- We will from time to time apply reductions against the normal prices of selected products and/or their shipping costs. We may do this by applying promotional codes to the listings of those products on the Website in which case the deductions will be labelled on the Website and applied automatically at the checkout stage of your purchase transaction.
- We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failureby us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us.
- All payments by credit card or debit card need to be authorized by the relevant card issuer. We may also need to use extra security steps and we will advise you of this during the online checkout process.
- Your credit card or debit card will only be charged at the time of you submitting an Order to us.
Nature of the goods
- The Consumer Rights give you certain legal rights (also known as ‘statutory rights’), for example, the goods: are of satisfactory quality; are fit for purpose; and match the description, sample or model.
- We must provide you with goods that comply with your legal rights.
- The packaging of the goods may be different from that shown on the site.
- While we try to make sure that the colors of our goods are displayed accurately on the site, the actual colors that you see on your computer may vary depending on the monitor that you use.
- If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case: we will let you know if we intend to do this but this may not always be possible; and you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
Faulty goods
- Your legal rights under the Consumer Rights (also known as "statutory rights") are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please visit our website or contact us using the contact details at the top of this page.
- Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as "statutory rights"). You may also have other rights in law.
- Please contact us using the contact details at the top of this page, if you want us to repair the goods, if you want us to replace the goods, if you want a price reduction or if you reject the goods and get a refund.
End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Limit on our responsibility to you
- Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses (business losses and losses to non-consumers) that were not foreseeable to you and us when the contract was formed and that were not caused by any breach on our part.
Disputes
- We will try to resolve any disputes with you quickly and efficiently.
- If you are unhappy with the goods, our service to you or any other matter, please contact us as soon as possible whereby we will look to resolve the dispute using our internal complaint handling procedure which is available on request.
- If you want to take court proceedings, the laws of the United Arab Emirates will apply to this contract.
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.